Privacy Policy - SpeakWell Academy

Last Updated: January 2025

At SpeakWell Academy, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

1. Information We Collect

We collect information that you provide directly to us when you:

Enquire about our courses through contact forms or email
Enrol in our English language programmes
Subscribe to our newsletters or promotional materials
Participate in surveys or provide feedback
Communicate with our staff or instructors

The types of personal information we may collect include your name, email address, phone number, mailing address, date of birth, emergency contact details, educational background, English proficiency level, and payment information for course fees.

2. How We Use Your Information

We use the information we collect for the following purposes:

To process your course enrolment and manage your student account
To communicate with you about classes, schedules, and important updates
To assess your English language level and recommend appropriate courses
To provide personalised learning materials and feedback
To process payments and maintain financial records
To send you newsletters, course promotions, and educational resources (with your consent)
To improve our services and develop new educational programmes
To comply with legal obligations and protect our rights

3. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

With instructors and staff who need access to provide educational services
With service providers who assist with payment processing, email communications, or website hosting
When required by law or to respond to legal processes
To protect the rights, property, or safety of SpeakWell Academy, our students, or others
With your explicit consent for specific purposes

4. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include secure servers, encryption of sensitive data, regular security assessments, and restricted access to personal information by our staff.

However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your personal information, we cannot guarantee absolute security.

5. Your Rights and Choices

Under Australian privacy law, you have the right to:

Access the personal information we hold about you
Request correction of inaccurate or incomplete information
Request deletion of your personal information (subject to legal retention requirements)
Opt out of receiving marketing communications at any time
Lodge a complaint with the Office of the Australian Information Commissioner if you believe we have breached your privacy

To exercise these rights, please contact us at [email protected] or call +61 2 9876 5432.

6. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyse website traffic, and understand user preferences. You can control cookies through your browser settings. For more information, please see our Cookies Policy.

7. Children's Privacy

Our services are designed for students aged 16 and above. If you are under 18, we require parental or guardian consent before processing your enrolment. We do not knowingly collect personal information from children under 13 without verifiable parental consent.

8. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on our website with a revised "Last Updated" date. We encourage you to review this policy regularly.

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

SpeakWell Academy
142 George Street, Sydney NSW 2000, Australia
Phone: +61 2 9876 5432
Email: [email protected]

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